Shipping

Every order from SoleFamily ships with a tracking number, so you can follow your sneakers from our warehouse to your door. Below is what to expect when you order matching pairs for kids and adults.

Delivery times

Shipping takes 7-15 business days from the moment your order is confirmed. This window applies to every destination we serve, and the exact timing depends on where you live. Once your order is on its way, you will receive a tracking number so you can check its progress at any time.

Shipping costs

• Free shipping on orders over $50.
• Orders below $50 are charged a shipping fee, shown at checkout before you pay.

Because we sell branded sneakers at discount prices, many families order several pairs in one go. Reaching the $50 threshold is easy and gives you free shipping on the whole order.

Tracking your order

Every order ships with a tracking number, and we send it to you as soon as your sneakers leave our warehouse. Keep the number handy if you want to check on delivery. If tracking has not updated for a while, our team can look into it.

Returns

If a pair does not fit the way you hoped, returns are accepted within 30 days of delivery. Please keep the sneakers unworn and in their original packaging when sending them back. Contact us first and we will explain how to start a return.

Questions about your order

Our support team is available by WhatsApp or through the contact form on this site. Whether you are checking on a delivery or need help choosing sizes for kids and adults, send us a message and we will reply. Checkout is secure, so your payment details stay protected from start to finish.

A note on ordering for the whole family

Ordering several pairs together is the simplest way to get everyone into matching sneakers. Add every pair to a single order, enjoy free shipping over $50, and track the whole package with one tracking number. If you split your order into more than one shipment, each part ships with its own tracking number.