Privacy Policy
What we collect
When you place an order with SoleFamily, we collect the details needed to process it: your name, delivery address, email address, and the information you enter at secure checkout. We use this only to confirm your order, prepare your sneakers for shipment, and keep you updated on delivery.
How we use your information
- To confirm and process orders for the sneakers you choose.
- To send order updates and a tracking number once your parcel ships.
- To answer questions sent through WhatsApp or our contact form.
- To arrange returns within 30 days of delivery when you contact us.
We do not sell your personal details to third parties. Information is shared only with the partners that help us fulfil your order, such as payment processors and delivery services.
Payments and checkout
Checkout runs on a secure connection, and payment details are handled by our payment provider rather than stored on our site. Once your order is confirmed, we keep only the order details needed for records, delivery, and returns.
Cookies
Cookies are small files stored in your browser. They help keep your cart in order while you shop and let us see which pages families visit most, so we can improve the site. You can clear or block cookies in your browser settings; some parts of the store, such as the cart, may not work properly without them.
Shipping and tracking
Orders ship with a tracking number, and shipping takes 7-15 business days. Your address is passed to the delivery service only so they can bring your sneakers to you and provide tracking updates. Free shipping applies to orders over $50.
Your choices
You can ask to see, correct, or delete the personal information we hold about you by reaching us through WhatsApp or the contact form. If you want to stop receiving order-related emails, note that some messages, such as dispatch confirmations and tracking details, are needed to complete your order.
Changes to this policy
If how we handle information changes, this page will be updated. Please check back before placing a new order if you want to review the latest version.