Contact Us
We're Here to Help
SoleFamily is built for households that want matching sneakers for kids and adults without paying full price. Whether you're ordering one pair or several sizes for the whole family, our support team is ready to help with sizing questions, order updates and anything else about your shoes.
How to Reach Us
The fastest way to get an answer is WhatsApp. Send us your order number and question, and we'll reply as soon as we can. If you prefer, use the contact form on this page and include as much detail as possible so we can help on the first reply. We handle questions about Nike, Air Jordan and Adidas sneakers only.
Common Questions
- Shipping: Orders ship with a tracking number, and delivery takes 7-15 business days.
- Free shipping: Orders over $50 ship free.
- Returns: You can return your sneakers within 30 days of delivery.
- Checkout: Our checkout is secure, so your payment details stay protected.
- Order changes: Message us on WhatsApp with your order number and we'll check what's possible before your shoes ship.
Sizing Help for Families
Finding the right size for growing feet matters. Tell us the sizes you usually wear in Nike, Air Jordan or Adidas, and we'll help you compare before you order. If you're buying several pairs for kids and adults, send the list in one message and we'll go through it with you.
Before You Write
Have your order number ready if your question is about an existing order. For sizing questions, mention the brand and model you're considering. That helps us give you a clear answer the first time. We answer messages in the order they arrive and appreciate your patience during busy periods.
Thanks for shopping with SoleFamily. We're glad to help you and your family find the right sneakers.